Help & Support
Answers to the most common questions. Still stuck? We reply within one business day.
Frequently asked
How is Cana.fin different from paying with a card?▾
We move money directly from your bank account to the dispensary via ACH. There is no card network, so merchants avoid interchange fees and you earn points instead.
When does a payment actually settle to the merchant?▾
Payments are batched every afternoon and delivered to merchants in the nightly ACH file. You see a receipt immediately; the merchant sees the deposit the next business day.
How do I get a refund?▾
Ask the dispensary staff — they issue refunds from their Cana.fin dashboard. Refunds return to the same bank account you paid from.
Why do I need to verify my ID?▾
Cannabis and financial regulations require us to confirm you are of legal age and a real person before you can send payments.
How do loyalty points work?▾
You earn one point per dollar spent at any participating dispensary. Redeem them for rewards published by the merchant on the Rewards page.
I linked the wrong bank account.▾
Go to Wallet, remove the account, and link the correct one. Any pending payments must complete first.